PSC Voice, Video and Data Maintenance Plan

Voice, Video, & Data Plan $6.95/month

Benefits include:

Service Call Charge of $40 is waived. No more than 3 Service Call Fees waived in any 12 month period.
Troubleshooting/fault isolation at labor rate of $60/hour is waived
Repair or replacement of telephone, video, and data wiring and jacks inside your home at labor rate of $60/hour is waived
Replacement of faulty Set Top Boxes (STBs). Without Plan STBs are $159 each.
Replacement of Siemens Speedstream 4100 DSL Modem (used in DSL installations) or Best Data ADSL2+ Modem (used in video installations). Without Plan both modems are $49.
Replacement of defective remote control units provided by PSC. Without Plan, all remotes are $15.00 each.
Coverage for Acts of God (lightning damage or power surges causing damage to telephone, video, and data wiring and jacks, Set Top Boxes and DSL modem)

Service Hours

Service is provided M – F, 7:30am – 4:00pm, and Saturdays from 8:00am – 2:00pm, excluding PSC observed holidays. Service hours are subject to change without notice.

The following are NOT COVERED in the Voice, Video, & Data Plan

Batteries and battery replacements in remote control units
Patch cords, mounting cords, cables, connectors, adapters, etc., whether provided by PSC or customer, that are connected into a jack, STB, or DSL modem that provides signaling to televisions, computers, or telephones
Defective STBs or DSL modem determined by PSC to be caused by customer negligence

The following are NOT COVERED in any of the PSC Maintenance Plans

Repair or replacement of any Customer Premise Equipment (CPE), such as devices connected into telephone wiring, jacks, STBs, or DSL modem: e.g., telephones, answering machines, satellite receiver, computers, routers, DVDs, VCRs, televisions, surge protectors, or any other electronics
Inside wiring and jack coverage for marine activity, recreational vehicles (RVs) and construction trailers, or other temporary or movable structures
Damage due to natural disasters, floods, or acts of God, other than lightning
Nonstandard wiring that does not meet telephone industry standards or the National Electric Code Material Standards for carrying telephone signals. (PSC’s Inside Wire Maintenance Plan will cover repairs to breaks in nonstandard wire, but only to restore the wire to its original condition.)
Repair or replacement of wiring and jacks due to malicious activity, vandalism, riot, civil disturbance, fire, flood, or natural disaster
Does not include wiring connecting Off Premise Extensions
New wiring installations in existing or new home (prewire)
Multi-line businesses that have Key/PABX systems