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Benefits include:
Service Hours
Service is provided M – F, 7:30am – 4:00pm, and Saturdays from 8:00am – 2:00pm, excluding PSC observed holidays. Service hours are subject to change without notice.
The following are NOT COVERED in any of the PSC Maintenance Plans
Repair or replacement of any Customer Premise Equipment (CPE), such as devices connected into telephone wiring, jacks, STBs, or DSL modem: e.g., telephones, answering machines, satellite receiver, computers, routers, DVDs, VCRs, televisions, surge protectors, or any other electronics
Inside wiring and jack coverage for marine activity, recreational vehicles (RVs) and construction trailers, or other temporary or movable structures
Damage due to natural disasters, floods, or acts of God, other than lightning
Nonstandard wiring that does not meet telephone industry standards or the National Electric Code Material Standards for carrying telephone signals. (PSC’s Inside Wire Maintenance Plan will cover repairs to breaks in nonstandard wire, but only to restore the wire to its original condition.)
Repair or replacement of wiring and jacks due to malicious activity, vandalism, riot, civil disturbance, fire, flood, or natural disaster
Does not include wiring connecting Off Premise Extensions
New wiring installations in existing or new home (prewire)
Multi-line businesses that have Key/PABX systems