Total Protection Plan $8.95/month
Benefits include:
- Service Call Fee of $40 is waived. No more than 3 Service Call Fees waived in any 12 month period.
- Troubleshooting/fault isolation at labor rate of $60/hour is waived
- Repair or replacement of telephone, video, and data wiring and jacks inside your home at labor rate of $60/hour is waived
- Replacement of faulty Set Top Boxes (STBs). Without Plan STBs are $159.00 each.
- Replacement of faulty Ethernet Switch, Patch Panel, and Patch Cords. Without Plan Ethernet Switch is $75.00, Patch Panel is $25.00, and Patch Cords are $5.00 each.
- Replacement of faulty remote controls provided by PSC. Without Plan remote controls (all models) are $15.00 each.
- Coverage for Acts of God (lightning damage or power surges causing damage to telephone, video, and data wiring and jacks, Set Top Boxes, Ethernet Switch, Patch Panel, and Patch Cords).
*Price includes coverage for 3 STBs. Coverage for 4th STB and above is $3.00/month each
Service Hours
Service is provided M – F, 7:30am – 4:00pm, and Saturdays from 8:00am – 2:00pm, excluding PSC observed holidays. Service hours are subject to change without notice.
The following are NOT COVERED in the Total Protection Plan
- Batteries and battery replacements in remote control units
- Mounting cords, cables, connectors, adapters, etc., whether provided by PSC or customer, that are connected into a jack and/or STB that provides signaling to televisions, computers, or telephones
- Defective STBs, Ethernet Switch, Patch Panel, or Patch Cords determined by PSC to be caused by customer negligence
The following are NOT COVERED in ALL Plans
- Repair or replacement of any Customer Premise Equipment (CPE), such as devices connected into telephone wiring, jacks or STBs: e.g., telephones, answering machines, satellite receiver, computers, routers, DVDs, VCRs, televisions, surge protectors, or any other electronics
- Inside wiring and jack coverage for marine activity, recreational vehicles (RVs), construction trailers, or other temporary or movable structures
- Damage due to natural disasters, floods, or acts of God, other than lightning
- Nonstandard wiring that does not meet telephone industry standards or the National Electric Code Material Standards for carrying telephone signals. (PSC’s Phone Line Protection Plan covers repairs to breaks in nonstandard wire, but only to restore the wire to its original condition.)
- Repair or replacement of wiring and jacks due to malicious activity, vandalism, riot, civil disturbance, fire, flood, or natural disaster
- Does not include wiring connecting Off Premise Extensions
- New wiring installations in existing or new home (prewire)
- Multi-line businesses that have Key/PABX systems
