Phone Line Protection Plan $2.95/month
Benefits include:
- Service Call Fee of $40 is waived
- Troubleshooting/fault isolation at labor rate of $60/hour is waived
- Repair or replacement of faulty telephone wiring and jacks inside your home at labor rate of $60/hour is waived
- Plan includes coverage for lightning damage
Service Hours
Service is provided M – F, 7:30am – 4:00pm, and Saturdays from 8:00am – 2:00pm, excluding PSC observed holidays. Service hours are subject to change without notice.
The following are NOT COVERED in ALL Plans
- Repair or replacement of any Customer Premise Equipment (CPE), such as devices connected into telephone wiring, jacks or STBs: e.g., telephones, answering machines, satellite receiver, computers, routers, DVDs, VCRs, televisions, surge protectors, or any other electronics
- Inside wiring and jack coverage for marine activity, recreational vehicles (RVs), construction trailers, or other temporary or movable structures
- Damage due to natural disasters, floods, or acts of God, other than lightning
- Nonstandard wiring that does not meet telephone industry standards or the National Electric Code Material Standards for carrying telephone signals. (PSC’s Phone Line Protection Plan covers repairs to breaks in nonstandard wire, but only to restore the wire to its original condition.)
- Repair or replacement of wiring and jacks due to malicious activity, vandalism, riot, civil disturbance, fire, flood, or natural disaster
- Does not include wiring connecting Off Premise Extensions
- New wiring installations in existing or new home (prewire)
- Multi-line businesses that have Key/PABX systems
