PSC

Frequently Asked Questions (FAQ's)

Internet Connections

General
How do I change my username?
How do I change my password?

Dial-up
How do I turn off Call Waiting while I'm connected to the Internet?
How can I get messages or find out if someone is trying to call me when I'm connected to the Internet?
Does PSC support v.92 (Call Waiting) modems?
Is there anything I can do to get a faster dial-up connection?
What is the difference between PSC Basic dial-up connections and Enhanced dial-up connections?
Can I set up my dial-up connection on more than one computer?
Can I use my PSC connection when I'm traveling?

DSL
Can I move my computer and DSL to another room?
Can I connect my DSL connection to more than one computer?
Can I use my DSL connection from another location?
What does the message mean that says the Local Area Connection has "limited or no connectivity"?
When I try to use my DSL connection, I get a Dial-up Connection window. Am I still dialing up to the Internet?
I thought my DSL connection was "always on". Why do I have to connect to use it?

Wireless
"Wireless Internet" VS. "wireless networking" and Wireless Security
I have a wireless laptop. Does this mean I can connect to PSC's Wireless Internet?
Can I use my Wireless connection from another location?
Can I connect my Wireless connection to more than one computer?
What does the message mean that says the Local Area Connection has "limited or no connectivity"?
Why do I get a Dial-up Connection window when I try to use my Wireless connetion? I didn't think Wireless used my telephone line!
I thought my Wireless connection was "always on". Why do I have to connect to use it?

E-mail

General
How do I change my e-mail address?
Can I have a different e-mail address that my PSC username?
I purchased a new computer and set up my e-mail account. Where are my old e-mail messages?
How do I check my e-mail when I'm away from my computer?

Outlook Express
Can Outlook Express check more than one e-mail address?
Can more than one person use Outlook Express?
Can I password protect Outlook Express so that others using my computer can't see my e-mail?
What's the difference between Outlook Express and Microsoft Office Outlook?
Can I use any other e-mail program to access my PSC e-mail account?
Why does Outlook Express disconnect when I send/receive messages?
Why does Outlook Express block access to attachments I receive?
Why does Outlook Express keep asking for my password?

Online Mail
When I try to open some attachments in Online Mail, why do I get an error message that it can't open the attachment?

Web Browsers and Web Pages

How do I get rid of popup windows?

ISurfSafe Content Filtering

What is ISurfSafe?
What are ISS Categories?
What ISS Default Rules?
What is a Master Account
What is a Profile?
How do I set up Profiles?
What programs are NOT blocked by ISS?
Are there any programs that will not work with ISS?
What if ISS is blocking access to a site that shouldn't be blocked?

Propel Accelerator

What is Propel Accelerator?
I've installed Propel, but my connections are still the same speed. Is Propel working?
Can I use Mozilla FireFox browser with Propel Accelerator?

Viruses, Adware & Spyware

What is adware and spyware?
How can I tell if I have a virus, adware or spyware on my computer?
How do I get rid of a virus, adware or spyware?