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How do I change my username?
How do I change my password?
Dial-upHow do I turn off Call Waiting while I'm connected to the Internet?
How can I get messages or find out if someone is trying to call me when I'm connected to the Internet?
Does PSC support v.92 (Call Waiting) modems?
Is there anything I can do to get a faster dial-up connection?
What is the difference between PSC Basic dial-up connections and Enhanced dial-up connections?
Can I set up my dial-up connection on more than one computer?
Can I use my PSC connection when I'm traveling?
DSLCan I move my computer and DSL to another room?
Can I connect my DSL connection to more than one computer?
Can I use my DSL connection from another location?
What does the message mean that says the Local Area Connection has "limited or no connectivity"?
When I try to use my DSL connection, I get a Dial-up Connection window. Am I still dialing up to the Internet?
I thought my DSL connection was "always on". Why do I have to connect to use it?
WirelessI have a wireless laptop. Does this mean I can connect to PSC's Wireless Internet?
Can I use my Wireless connection from another location?
Can I connect my Wireless connection to more than one computer?
What does the message mean that says the Local Area Connection has "limited or no connectivity"?
Why do I get a Dial-up Connection window when I try to use my Wireless connetion? I didn't think Wireless used my telephone line!
I thought my Wireless connection was "always on". Why do I have to connect to use it?
How do I change my username?
You can change your username by contacting a PSC Customer Service Representative during normal business hours. PSC will delete your current account (including your e-mail account) and set up a new account with the new username and new e-mail address.If you wish to keep your old e-mail address, you would need to set up a second e-mail address using your old address.
How do I change my password?
You can change the password for your PSC connection and e-mail address from the PSC home page.1. Go to www.psci.net and click on the link "Change Password".
2. A window will appear prompting you to log in with your current username and password.
3. Once you log in, you will see a change password window. Enter your old password, your new password, and retype your new password.
4. Click the Change Password button, and you will get a message if your password change was successful.
5. Close your Internet Explorer window.Note that the new password applies to your PSC connection, your e-mail address, Postini login and Propel Accelerator login:
PSC Internet Connection: The next time you make a connection, you will need to delete your old password and enter the new password. Once you have connected, the new password will be saved for you.
E-mail: When you check your e-mail in Outlook Express or Microsoft Office Outlook, you will see a window prompting you for your username and password. Delete your old password and enter your new password. Be sure the option "Remember Password" is checked. Click OK to log into the mail server with the new password. If the login is successful, the new password will be saved for you.
Postini Message Center: If you have selected the option for Postini to remember your e-mail address and password, the Postini login will show an error when to try to open the Message Center. Delete the old password and retype your new password, then click Logon. If your web browser asks if you want to remember the new password, click YES.
Propel Accelerator: When Propel Accelerator prompts you for your username and password, be sure the "@psci.net" is on the username in the username window. Delete the old password and enter your new password. Click OK to log on.
How do I turn off Call Waiting while I'm connected to the Internet?
You can set your computer to turn off Call Waiting when you connect to the Internet. When someone tries to call, they will hear a busy signal and know to call back later, rather than hearing a ringing and assume that no one is at home.Windows XP:
Open Internet Explorer. When the Connection window opens, click on the Phone Number: field and add *70, to the front of the phone number your computer dials to connect to the Internet (it will appear as *70,555-5555). Click the Dial button. When prompted to keep the changes, click YES.Windows Me/98:
Open Internet Explorer. When you see the Connection window, click the Properties button. In the Phone Number: field, add *70, to the front of the phone number your computer dials to connect to the Internet (it will appear as *70,555-5555). Click OK to close the Properties window.
How can I get messages or find out if someone is trying to call me when I'm connected to the Internet?
There are several free or low-cost services available on the Internet that will allow callers to leave you a message or even notify you that someone is trying to call. One of the most popular is CallWave (www.callwave.com). CallWave uses the Call Forward Busy service from your telephone company to route calls to CallWave. Depending on the service you have selected, caller can leave a message, or you can choose to take the call over your PC.
Does PSC support v.92 (Call Waiting) modems?
PSC does not support the v.92 "Call Waiting" modems. When your v.92 modem connects to PSC, the modem switches to the more popular v.90 standard.
Is there anything I can do to get a faster dial-up connection?
See "Troubleshooting: Dial-up Connections: Disconnects and Slow Connections"
What is the difference between PSC Basic dial-up connections and Enhanced dial-up connections?
PSC customers who have the PSC Enhanced dial-up connection install Propel Accelerator on their computer to help speed up web pages and e-mail. Your dial-up connection speed does not change, but the Propel software compresses the data so that it can be downloaded to your computer faster, so that web pages and e-mail load faster on your computer.
Can I set up my dial-up connection on more than one computer?
You can set up your dial-up connection on as many computers as you like, but only one computer can be dialed in to PSC at a time. If one computer is connected and another tries to connect, you will see an "Invalid username or password" error.
Can I use my PSC connection when I'm traveling?
Yes. You can either dial your local PSC Access Number as a long distance call (Note: You will incur long distance charges at the location you are calling from), or you can use PSC "800" number for 8 cents a minute, which will dial as a local call from your location (no long distance charges) and will be charged to your PSC Internet account. For more information see Using the PSC "800" Number.
Can I move my computer and DSL to another room?
In most cases your DSL service was set up to connect to a single telephone jack in your home or office. To change the location of your service will involve a visit from PSC to rewire the DSL service to another location.The exception to is where the PSC technician had to set up your DSL service to all telephone jacks, then provide filters for your telephones or other devices to block the noise from the DSL signal.
If your phones have DSL filters, you may be able to use those telephone jacks to connect your DSL modem. You can test this by connecting the DSL modem to one of these jacks (be sure to remove the filter from the phone line). It may take a minute for the modem to connect, but f the DSL light on the modem stays on solid, there is a DSL signal available and you can use that telephone jack.
Can I connect my DSL connection to more than one computer?
DSL service is ideal for connecting more than one computer to the Internet. But to share the connection, you will need to purchase and set up a Broadband router that allows the computers to share the connection. For more information about setting up a router, see "Using A Router To Share Broadband Connections".
Can I use my DSL connection from another location?
Since your DSL service is delivered through your telephone line, it can only be used at the location that has been wired to receive it. If you need to connect to the Internet from other locations, you can set up a Dial-up connection with PSC. PSC has a special 20 hour per month dial-up connection available for DSL and Wireless users for $9.95/month. Contact PSC for further information about setting up this connection.
What does the message mean that says the Local Area Connection has "limited or no connectivity"?
Microsoft has a long, technical explanation at the link below, but in most cases this message is caused by a bug in Windows XP SP2, but may not appear until you connect your computer to a DSL or Wireless Internet connection.The message itself is harmless and should not affect your Internet connection. If you want to disable the message:
1. Click Start, click Run, type ncpa.cpl, and then click OK.If you are having a problem with your connection and see this message, be sure to check other problems with the connection first before going to Microsoft's website and attempting to implement their solution.
2. Double-click Local Area Connection, and then click Properties.
3. On the General tab, click to clear the Notify me when this connection has limited or no connectivity check box, click OK, and then click Close.Note: This does not resolve an issue. It just turns the message off.
1. Be sure your cables are connected to your computer's Ethernet card and your router, DSL modem or Wireless Internet.If none of the above suggestions help, contact PSC Technical Support for further assistance.
2. Restart your computer.
3. If you have a router, restart your router.
4. If you're not using a router, retype your username and password in the Connection window (especially if you're also getting a 678 or 769 error).
Microsoft Knowledgebase: You may receive a "Limited or no connectivity" message on a computer that is connected to the Internet by a DSL modem or a cable modem after you install Windows XP Service Pack 2
When I try to use my DSL connection, I get a Dial-up Connection window. Am I still dialing up to the Internet?
No. Windows uses the same Connection window for any type of network connection. The Connection window you see is only logging you on to your broadband connection.
I thought my DSL connection was "always on". Why do I have to connect to use it?
Your broadband connection is always present, but for security, you must log in to the connection to use it. If you like, you can log in to your connection and leave it "connected" (logged in) all the time, but this is less secure, and an open connection to the Internet provides access to your computer from the Internet.
I have a wireless laptop. Does this mean I can connect to PSC's Wireless Internet?
No. PSC's Wireless Internet and the wireless connection on your laptop are two different types of wireless connections.PSC's Wireless Internet is commonly called "fixed wireless". Fixed wireless requires special equipment and allows the Internet connection to be sent from point A (PSC's Access Point or "tower") to point B (your home or business). These are closed systems and cannot be accessed by the wireless networking available on laptops and routers.
Wireless networking allows any computer with wireless networking hardware (such as a laptop) to connect to a wireless networking access point (the wireless router), provided the computer is within range (usually about 300 feet) and has the proper "keys" (security - if the router has been set up properly!). These wireless networks are defined by the IEEE standard 803.11 ("a", "b" or "g", depending on the protocol used by the router), and devices using the same 803.11 standard, ideally, are able to connect to each other. These are the same kinds of wireless networks that many businesses have set up to allow customers to access the Internet while on their premises (commonly called "hot spots").
So simply, Wireless Internet refers to the connection between you (or your LAN) and PSC. Wireless networking refers to the connection between your computer and a wireless router.
Can I use my Wireless connection from another location?
Since the PSC's Wireless Internet can only be connected to one location, it can only be used at the location that has been set up to receive it. If you need to connect to the Internet from other locations, you can set up a Dial-up connection with PSC. PSC has a special 20 hour per month dial-up connection available for DSL and Wireless users for $9.95/month. Contact PSC for further information about setting up this connection.
Can I connect my Wireless connection to more than one computer?
Wireless Internet service is ideal for connecting more than one computer to the Internet. But to share the connection, you will need to purchase and set up a Broadband router that allows the computers to share the connection. For more information about setting up a router, see Using A Router To Share Broadband Connections.
What does the message mean that says the Local Area Connection has "limited or no connectivity"?
Microsoft has a long, technical explanation at the link below, but in most cases this message is caused by a bug in Windows XP SP2, but may not appear until you connect your computer to a DSL or Wireless Internet connection.The message itself is harmless and should not affect your Internet connection. If you want to disable the message:
1. Click Start, click Run, type ncpa.cpl, and then click OK.If you are having a problem with your connection and see this message, be sure to check other problems with the connection first before going to Microsoft's website and attempting to implement their solution.
2. Double-click Local Area Connection, and then click Properties.
3. On the General tab, click to clear the Notify me when this connection has limited or no connectivity check box, click OK, and then click Close.Note: This does not resolve an issue. It just turns the message off.
1. Be sure your cables are connected to your computer's Ethernet card and your router, DSL modem or Wireless Internet.If none of the above suggestions help, contact PSC Technical Support for further assistance.
2. Restart your computer.
3. If you have a router, restart your router.
4. If you're not using a router, retype your username and password in the Connection window (especially if you're also getting a 678 or 769 error).
Microsoft Knowledgebase: You may receive a "Limited or no connectivity" message on a computer that is connected to the Internet by a DSL modem or a cable modem after you install Windows XP Service Pack 2
Why do I get a Dial-up Connection window when I try to use my Wireless connetion? I didn't think Wireless used my telephone line!
Windows uses the same Connection window for any type of network connection. The Connection window you see is only logging you on to your broadband connection.
I thought my Wireless connection was "always on". Why do I have to connect to use it?
Your broadband connection is always present, but for security, you must log in to the connection to use it. If you like, you can log in to your connection and leave it "connected" (logged in) all the time, but this is less secure, and an open connection to the Internet provides access to your computer from the Internet.