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Towne & Country Realty

Broadband Connection Checklist

These checklists are designed to lead you step-by-step through the troubleshooting process. It is VERY important that you do not skip previous sections or skip over steps without completing.

Be sure you troubleshoot your Internet service access (DSL modem or Wireless connection) before continuing with this Broadband Connection Checklist:

  • If you have RapidAccess DSL service, see Troubleshooting: Broadband: DSL Checklist before continuing with this checklist.

  • If you have PSC High-Speed Fixed Wireless or Tell City Electric FastConnect Wireless service, see Troubleshooting: Broadband: Wireless Checklist before continuing with this checklist.
    • Broadband Connection Checklist
  • If you are using Windows Me, 98 or 2000, WinPoET software is required to make a connection. Go to Troubleshooting: WinPoET Connections.
    • Windows XP

    Do you have a broadband connection to the Internet?

    1. Click on Start, then click on Run
      1. In the Open: window, type: ncpa.cpl then click OK. This will open the Network Connections window.
      2. At the top of the window, click on View, then click Tiles.
      3. Verify that you have a connection for PSC in the Broadband section of this window.
      4. Close the Network Connections window and go to Step 2.

    2. Do you get an error message when you open Internet Explorer?
      • If you get a Connection Window, go to Step 4.
      • If you see a "Page not found" or "Cannot connect to server" message, go to Step 3
      • If you see a window asking if you want to Retry or Work Offline, or get a message that no connection to the Internet is currently available, go to Step 3.
      • If you see a window asking if you want to Connect or Work offline, click the Connect button. If you get the Connection window, go to Step 4. If you do not see a Connect window, go to Step 3
    1. Is Internet Explorer set to dial a connection?
      1. At the top of Internet Explorer, click on Tools, then on Internet Options.
      2. Click on the Connections tab.
      3. Verify that the broadband connection name is listed in the "Dial-up and Virtual Private Network Settings" window.
      4. Verify that the option "Always dial my default connection" is selected.
      5. Verify that "(default)" is listed after your broadband connection name. If not, click the connection name to highlight, then click the Set Default button.
      6. Click Apply (if available), then click OK.
      7. At the top of the Internet Explorer window, click the Refresh button, or press the F5 key on your keyboard.
      • If prompted to Connect or Work Offline, click the Connect button.
      • If a Connection window opens, go on to Step 4.
      • If a Connection window does not open, contact PSC Technical Support for further assistance.

    2. Do you get an error message when you try to make a connection?
      • Click on the Connect button. Watch carefully for any error messages:
      • The Local Area Connection is disabled
        1. Click on Start, click on Run
        2. In the Run window, type: ncpa.cpl then press the ENTER key
        3. Find your Local Area Connection icon.
        • If the icon has a red X over it, Right-click on the icon, then left-click on "enable" to enable this connecton. This may take up to a minute to complete.
        • If you see the message "This connection has limited or no connectivity", this is normal and should not affect your Internet connection. For more information about this message, see this Microsoft article
      • The connection is damaged. Delete the connection and create a new one.
        1. At the top of the Internet Explorer window, click on Tools, then on Internet Options.
        2. Click on the Connections tab.
        3. Find the broadband connection in the list of connection. Click on the connection to highlight, then click on Remove to delete it.
        4. Click YES to delete.
        5. Go to Setup: Broadband Connection to set up a new connection.
        • Error 769: The specific destination is not reachable or Either you specified a destination address that is not valid, or your remote server is down. See Error 678 above
    3. Are you still unable to connect to the Internet? Please contact PSC Technical Support for further assistance.