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PairGain Modems

These checklists are designed to lead you step-by-step through the troubleshooting process. It is VERY important that you do not skip previous sections or skip over steps without completing.

Complete Troubleshooting: Broadband: DSL Checklist before continuing with this checklist.

Verify your connection

Check modem login

1. Open Internet Explorer
2. Click on File, then Open
3. Enter the address http://192.168.0.1 and click OK. This should display the Megabit Modem Configuration window.
  • If you don't see the Megabit Modem Configuration window, go to the section Renew IP Address
    • 4. Click the Connect button
  • If you see a window asking you to Retry or Cancel, click Retry. If it appears again, click Cancel
    • 5. You should see a message that you are now connected to the Internet and need to restart your computer. It is not necessary to restart.
  • If you do not see the message that you are connected, go to Renew IP Address
    • 6. Click the Home button on Internet Explorer or try to access another web page. If you can access the page(s), you are connected.
  • If you are still unable to view web pages, go to Renew IP Address. If you are still unable to view web pages, contact PSC Technical Support for further assistance.

    • Renew IP Address

    Windows XP

    1. Click START, then RUN
    2. In the OPEN: window, type: cmd and click OK
    3. At the prompt, type: ipconfig /release and press ENTER
    4. At the prompt, type: ipconfig /renew and press ENTER
    5. At the prompt, type: ipconfig and press ENTER

  • If the IP address is 192.168.0.1, type exit and press ENTER to close the Command window. Return to Check Modem Login.

  • If the IP address is not 192.168.0.1, type exit and press ENTER to close the Command window. Restart the modem and the computer, and return to Check Modem Login.

  • If you are still unable to connect or renew the IP address, goto Hard Code IP Address
    • Windows Me, 98

    1. Click Start, then click on Run
    2. In the OPEN: window, type: winipcfg and click OK
    3. In the IP Configuration window, select the Ethernet adapter.

  • If the IP address is 192.168.0.1, restart the modem and return to Check Modem Login.
    • 4. Click RELEASE, then RENEW
  • If the IP address is 192.168.0.1, and return to Check Modem Login.

  • If the IP address is not 192.168.0.1, restart the modem and the computer, then return to Check Modem Login.

  • If you are still unable to connect or renew the IP address, go to Hard Code IP Address

    • Hard Code IP Address

    Windows XP

    1. Click on Start, then click on Run
    2. In the Run window, type: ncpa.cpl then click OK. This will open the Network Connections window.
    3. Right-click on the Local Area Connection icon, then left-click Properties.
    4. In the list of Network items, select Internet Protocol (TCP/IP), then click the Properties button.
    5. Select the option "Use the following IP address".

  • In IP Address, enter: 192.168.0.100
  • In the Subnet Mask, enter: 255.255.255.0
  • In the Gateway, enter: 192.168.0.1
    • 6. Select the option "Use the following DNS server addresses:"
  • In the Preferred DNS server: enter: 219.49.96.1
  • In the Alternate DNS server: enter: 219.49.96.2
    • 7. Click OK for both windows and close the Network Connections window.
    8. Restart the computer and the modem.
    9. Return to Check Modem Login.
  • If you are still unable to connect, contact PSC Technical Support for further assistance.

    • Windows Me, 98

    1. Click Start, go to Settings, click on Control Panel
    2. Double-click the Network icon.
    3. In the list of Installed Network Components, click on [network card]->TCP/IP to highlight.
    4. Click the Properties button.
    5. On the IP Address Tab:

  • In IP Address: enter 192.168.0.100
  • In Subnet Mask: enter 255.255.255.0
    • 6. Click on the Gateway tab at the top of the window.
  • Enter the address 192.168.0.1
  • Click ADD
    • 7. Click the DNS Configuration tab at the top of the window.
  • Select Enable DNS
  • In Host: enter your PSC username username.
  • In Domain: enter psci.net
  • In DNS Server Search Order, enter 219.49.96.1
  • Click ADD
  • Enter 219.49.96.2
  • Click ADD
    • 8. Click OK
    9. Click OK for the Network window.
    10. When the computer asks if you want to restart, click YES.
    11. Return to Check Modem Login.
  • If you are still unable to connect, contact PSC Technical Support for further assistance.