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Router Checklist

These checklists are designed to lead you step-by-step through the troubleshooting process. It is VERY important that you do not skip over steps without completing.

If the answer is ALL, try restarting the router. Your router may have logged out but didn't log back in when it received a request to connect to the Internet. If you still can't connect, go on to Step 2.

If the answer is only one computer, try restarting that computer.

If the computer connects to the router with a cable, check to make sure the cable is connected. Disconnect each end of the cable and reconnect. Listen for the "click" that the cable is locked in place.

If the computer connects to the router wirelessly, check the connection's signal strength. If it shows poor or unavailable, there may be a problem either with the wireless access part of your router, or with the wireless Ethernet in your computer. Try restarting the router and the computer.

If you have other wireless computers, and they are unable to access the Internet, the problem is in the router or connection. Go on to Step 2.

• Try logging into your router to make sure there is not a problem on your router. Some routers require that you log in from a computer that is connected to the router by a cable. Go to a cable-connected computer, or connect a cable from your wireless computer's Ethernet port to one of the ports on the router.

  1. Open Internet Explorer.
  2. At the top of Internet Explorer, click on File, then Open.
  3. Enter the IP address (or web address) for your router:
  Note: This information may not apply to all routers of the same brand.

  Brand	IP Address
  Belkin	192.168.2.1:88
  D-Link	192.168.0.1
  LinkSys	192.168.1.1
  NetGear	http://www.routerlogin.net/basicsetting.htm

  4. Click OK. This should open your router's login window. If you don't see a login window, make sure the router is on. This may be a sign of a problem with the router itself. If you see the login window, go on to Step 3. If you don't see the login window, contact your router's technical support.

  3. Has the router lost its settings?

  1. Go to a computer that is connected to the router by Ethernet cable and open Internet Explorer.
  2. At the top of Internet Explorer, click on File, then Open.
  3. Enter the IP address (or web address) for your router:
  Note: This information may not apply to all routers of the same brand.

  Brand	IP Address
  Belkin	192.168.2.1:88
  D-Link	192.168.0.1
  LinkSys	192.168.1.1
  NetGear	http://www.routerlogin.net/basicsetting.htm

  4. Click OK. This should open your router's login window.
  5. Enter the username and password for the router. Default usernames and passwords are shown below.
  Note: This information may not apply to all routers of the same brand.

  Brand	Default Username	Default Password
  Belkin	No username	(leave blank)
  D-Link	admin	(leave blank)
  LinkSys	(leave blank)	admin
  NetGear	(leave blank)	(leave blank)

  6. Go to the router's setup page and see if the router is still set up to use a PPPoE connection, and contains your username and password. If not, re-enter the information. If the information is all correct, go on to Step 4.

  4. Have you changed the username and/or password on your Internet account?

  The router may still have your old username or password entered. Enter the new username and/or password and save the information. If you have not changed your username or password, go to Step 5.

  5. Is your Internet access working?

  If you have DSL, restart the modem. Turn off or unplug the modem for 20 seconds, then turn it or reconnect. Wait for the DSL light on the modem to come on solid. You may need to restart your router before it logs in.

  If you have Wireless Internet, restart your radio. Unplug the power supply for 20 seconds, then reconnect. Wait for ONE FULL MINUTE for the radio to reconnect with the network. You may need to restart your router before it logs on.

  If you are still unable to connect to the Internet, go on to Step 6.

  6. Has your router stopped working?

  Try connecting a single computer to your Internet access. Note that only Windows XP can create a PPPoE connection without additional software. Other versions of Windows require installing WinPoET or similar software before you can create a connection.

  1. Unplug the cable from your WAN port on the router and connect to the Ethernet port on your computer.
  2. On the computer, click on Start, go to Control Panel.
  3. Open Network Connections. If you are in Category View, open Network and Internet Connections to find Network Connections.
  4. At the top of the window, click on View, then on Tiles.
  5. If you do not have a Broadband section on this window, or it does not have a connection to PSC, you will need to create a new connection.
  

  To create a new broadband connection (Windows XP):
  1. Click on File, then on New Connection to start the New Connection Wizard.
  2. Click NEXT for the first window.
  3. Select the option "Connect to the Internet". Click NEXT.
  4. Select the option "Set up my connection manually". Click NEXT.
  5. Select the option "Connect using a broadband connection that requires a username and password". Click NEXT.
  6. Enter "PSC" for ISP name. Click NEXT.
  7. Enter your PSC username and password. For Confirm, enter your password again. Leave other options checked. Click NEXT.
  8. Click Finish.
  

  6. Test your connection to the Internet. If you're still having a problem connecting, and you have a DSL connection, see Troubleshooting: DSL Connections. If you have a Wireless Internet connection, see Troubleshooting: Wireless Internet Connections.

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