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These checklists are designed to lead you step-by-step through the troubleshooting process. It is VERY important that you do not skip previous sections or skip over steps without completing.
If you are already familiar with your Wireless Internet equipment, you can continue on to the Checklist.
Outside:
Wireless Antenna
Allows the radio to connect to the wireless access point (PSC Wireless' "tower" in your area"Wireless Radio
The wireless radio receives the signal collected by the modem and converts it to data for your Internet connection. It also converts the data from your computer and sends it out through the antenna as a radio signal. The radio is the "modem" in your wireless connection.The cable from your radio may come directly into your premise to the power inserter, or may be wired to a network outlet on your wall.
Inside:
Power Supply
The Power Supply provides power to the radio. It is connected to the Power Inserter, which sends power up the cable to the radio. The Power Supply has a green light to show when it is receiving power.Power Inserter
The Power Inserter takes the power from the Power Supply and sends it up the cable to the radio. The Power Inserter allows the cable between the Wireless Radio and the Power Inserter share both data and power.The Power Inserter has one thinner wire (hard wired) that goes to the Power Suppy, and two Ethernet connections. One connection, marked "Data/Power Out" goes outside to your Wireless Radio (or to your network wall outlet, if you have one). The other connection, marked "Data In" goes to your computer.
Surge Protector
The Surge Protector keeps lightening from traving through your Wireless equipment and entering your computer, should lightening strike your Antenna. The Surge Protector is connected directly to your computer's Ethernet connection. It also has a green grounding wire that is usually connected to a screw on the computer's case.Note: If you are using a router, you will need to purchase a network surge protector that grounds to an electrical outlet if you wish to protect your router and other computers connected to the router.
Make sure the power for the power supply is not unplugged. Verify that the green light on the power supply is on.If you have to reconnect power to the Power Supply, wait one full minute for the Radio to establish contact with the network before testing your connection.
Check each of the following connections by disconnecting them and re-connecting. Listen for the "click" that indicates the connection is locked in place.Starting at your computer:
The connection where the Surge Protector connects to your computer's Ethernet connection. The cable connected to the Surge Protector. The cable to the "Data In" connection on the Power Inserter. The cable to the "Data/Power Out" connection on the Power Inserter. The cable connected to the network wall outlet (if you have one).
Note: Disconnecting the Data/Power Out and/or the network wall outlet removes power from the Wireless Radio. Check both connections, then wait one full minute for the Radio to establish contact with the network before testing your connection.
Unplug the power from the Power Supply (verify that the green light goes off), wait 30 seconds, then reconnect. Wait one full minute for the Radio to establish contact with the network before testing your connection.
Go to Troubleshooting: Broadband Connections to continue troubleshooting your connection.