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Troubleshooting E-Mail

Problem sending messages

• Recipients are rejected by the mail server
• Message is blocked due to spam
• Outlook Express needs to reconnect to the Internet, or disconnects after sending or receiving mail
• "Mail Delivery Subsystem" or "Mail Daemon" message: Cannot Relay
• "Mail Delivery Subsystem" or "Mail Daemon" message: User unknown
• "Mail Delivery Subsystem" or "Mail Daemon" message: Message has not been sent for 4 hours
• "Mail Delivery Subsystem" or "Mail Daemon" message: Message had permanent, fatal errors

Problem receiving messages

• Can't connect with server
• Keeps asking for username/password or "Rejected username/password" error; Receives same messages over and over; "Timeout" error;
• Outlook Express asks to switch dial-up connections

Other E-mail Help Resources

• Outlook Express Solution Center
• Microsoft Office Outlook 2003 Solution Center
• Microsoft Entourage 2004 Support
• Mozilla Thunderbird Support
• Mac OS X Mail Support
• Eudora Technical Support

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