PSC

Welcome to the PSCtv Support Center

Audio
Channel Guide
Video
User Guide

AUDIO

No sound on MSNBC (Channel 24)

STB Language settings should be set to Chinese: To reset the language settings:

On the PSCtv remote, press the Menu button.
Arrow over and highlight Settings press the OK button on the remote.
Enter the password (default is “0” (zero)). Press the OK button.
Arrow down and highlight the Hardware Settings button. Press the OK button.
Arrow down and highlight “TV system and audio settings”. Press the OK button.
Arrow down and highlight the Primary Language box. Press the OK button to open the list. Arrow up/down to highlight “Chinese”. Press the OK button to select.
Arrow down and highlight the Secondary Language box. Press the OK button to open the list. Arrow up/down to highlight “Chinese”. Press the OK button to select.
Arrow down and highlight the Save Changes button. Press the OK button.
On the Preferences Updated window, press the OK button again.
Arrow down and highlight “Exit Preferences”. Press the OK button.
Arrow down and highlight the OK button. Press the OK button on the remote.

CHANNEL GUIDE

Channels not showing in Channel Guide

Channel Guide is set to display only Subscribed or Favorites list
The Channel Guide has the options of displaying All channels, Subscribed channels, or Favorites. Each time you press the Guide button, it will switch between these views. If you close the Guide on the Favorites view, it will display this view the next time you open the Guide. To display All or Subscribed channels, press the Guide button again until the tab at the top of the Guide displays ALL or SUBSCRIBED.

Channels have been blocked by Channel Blocking

Channels that have been blocked by Channel Blocking will not be displayed in the Channel Guide. To change your Channel Blocking settings, see Channel Blocking in your PSCtv User Guide.

VIDEO

NO PICTURE

SOME Channels and ALL Set Top Boxes (STB's)

Parental Controls have been turned on. If Parental Controls have been turned on, you will see a red BLOCKED on the channel’s Info Bar, and a scrolling message that the channel has been blocked. See Setting Parental Controls in your PSCtv User Guide.

Channel Blocking has been turned on. If Channel Blocking has been turned on, channels will not appear in Info Bar or in the Guide. Selecting a blocked channel will take you to the next unblocked channel. See Channel Blocking in your PSCtv User Guide.

ONE STB and ALL channels

Restart STB: Unplug the power connection on the back of the STB. Wait 30 seconds and reconnect. Watch your TV screen, you should be able to see the booting process as the STB reconnects. If you do NOT see this process, go on to the next step.

Video input on TV not the same as STB cable connection. TV is not tuned to receive the TV signal.

Use TV remote's "Input" or "TV View" button to change video input. On some TV’s these are listed as “Video 1, Video 2, etc.” or “antenna, cable, Aux”.

Some TV’s use the TV remote’s channel button to change inputs. Go to channel 2, then use the “–“ channel button to change inputs.

Some TV’s use channel 3 or 4 for the video input of VCR’s, DVD or cable.

Check the cable between the STB and your TV. Make sure the cable from the STB to your TV/VCR/DVD, etc.

Verify cable connections from DSL modem to STB Go to the DSL modem (gray box with PSC logo) and make sure the cables are connected to the video ports.

ALL STB’s and ALL CHANNELS: If the problem is affecting all STB’s, it may be with the signal received from the DSL modem.

Restart DSL modem. The DSL modem is a gray box with a PSC logo. On the back of the box, turn off the silver power switch for 30 seconds. Turn the switch back on and wait until the LINK light is on solid, and the Video lights (2, 3 and/or 4, depending on the number of STB’s you have) are flashing rapidly. You may need to restart the STB’s before TV service is restored.

Restart CoaxSys. If your PSCtv installation uses existing coax from a previous cable TV installation, you will have a COAXSYS box connected to your DSL modem. Unplug the power to this box for 30 seconds, then reconnect. You may need to restart STB’s before TV service is restored.

Screen is "Snowy"

This probably has to do with either the input connection that your TV is using or your set top box is off. On your remote press the TV button and press the A/V (Input) button, this should cycle through all of your inputs on the TV. If you see your PSCtv service come up then everything is fine, if not try this other step below.

Press the STB button, and then press the red power button. If nothing happens then you will want to press the red power button again. This will ensure that the STB is on. On your remote press the TV button and then press the A/V (Input) button, this should cycle through all of your inputs again.

If this does not restore your PSCtv service, please contact PSC Technical Support

No Signal or No picture on TV – please reboot the STB before calling PSC.

To Reboot: Unplug power from back of STB. Wait 10 seconds and reconnect. If required, sign in to STB. (Required anytime STB is rebooted if Sign-in is enabled.)

Video Signal Blocked – This channel is not part of the subscribed channel package or this channel is blocked on this STB (See the section entitled "Blocking Channels").

Tuning TV to work with STB – For older TVs turn the TV on and tune the TV to channel 3 or 4. For newer TV’s connected to the S-video or RCD jack the TV channel will need to be on either Auxillary, Video 1, Video 2 or Line 1.